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CODX / 2026AVAILABLE Q2

AI voice agents 24/7 phone support that sounds human

We build AI voice agents for business: automated phone support, appointment booking, intelligent routing and query resolution. Natural voice, low latency, integrated with your system.

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◆Intro

What is a 2026 AI voice agent?

Classic IVR systems ("press 1, press 2") are dying. Modern AI voice agents hold natural conversations: detect intent, ask clarifying questions, query your database, execute actions (book, cancel, route) and escalate to humans only when needed. Technology (Deepgram, ElevenLabs, OpenAI Realtime, Cartesia) enables sub-500ms latency with voice indistinguishable from human in many cases. Ideal for clinics, dealerships, restaurants and service businesses with high volumes of repetitive calls.

◆For whom

Who benefits most

//01
Pain

Businesses with high volumes of repetitive calls

  • →Reception overwhelmed, customers wait
  • →Same questions 50 times a day (hours, prices, directions)
  • →After-hours calls are lost
→ Solution
  • Agent handles 80% of standard calls
  • Only complex cases routed to humans
  • 24/7 service without night shifts
//02
Pain

Clinics, dealerships, real estate agencies

  • →Booking appointments is mechanical but time-consuming
  • →Limited business hours miss customers
  • →Receptionists don't have time for valuable tasks
→ Solution
  • Automated 24/7 booking with calendar integration
  • Customers book anytime by phone
  • Receptionists free time for in-person attention
//03
Pain

Call centers and support services

  • →Tier-1 saturated with simple queries
  • →High personnel costs for variable volume
  • →Inconsistent service quality
→ Solution
  • Automated Tier-1 with intelligent handoff
  • Variable cost (pay per call) instead of fixed personnel
  • Consistent 24/7 quality
◆What we do
01

Inbound call reception

Agent handles incoming calls, identifies intent and routes to the right destination (person, specialized agent, FAQ).

02

Automated appointment booking

Agent collects data, queries availability in your calendar (Google, Outlook, own system), books and confirms via SMS/email.

03

Voice FAQ resolution

Frequent queries (hours, location, pricing, order status, etc.) resolved with conversational AI over your knowledge base.

04

Intelligent routing

Intent analysis + historical customer context to route to the right team with context summary.

05

Outbound calls

Appointment reminders, satisfaction surveys, order confirmation. Natural voice with contact list.

06

PBX and CRM integration

Integration with existing phone system (VoIP, Twilio, Vonage) and CRM (HubSpot, Salesforce, Pipedrive) for full caller context.

◆Process

Voice workshop (1 week)

Prioritize call flows with highest ROI: reception, bookings, FAQ or outbound.

Pilot flow PoC (3 weeks)

PoC with 1 complete flow. Testing with real calls from your team before real customers.

Integration and production (6-10 weeks)

Integration with phone system, CRM and calendar. Controlled rollout with human supervision.

Continuous optimization

Call analysis (transcription + sentiment), prompt and flow iteration based on real data.

Expansion and maintenance

New flows, voice improvements, monthly SLA.

◆Case study

Leonard AI · conversational service for a network of centers

While Leonard AI started with chat, the conversational architecture (context, actions, handoff) translates directly to voice. 2026 voice tech enables replicating the conversational experience on phone with low latency.

leonard-ai.com
◆Investment

Pilot flow PoC

Find out what it would cost →
  • 1 pilot flow (reception or booking)
  • PBX integration
  • Testing with real calls
  • Quality and ROI evaluation
  • Production roadmap

Production voice agent

Find out what it would cost →
  • 2-3 integrated flows
  • CRM and calendar integration
  • Monitoring dashboard
  • Call analytics
  • 3 months support

Full AI phone system

Find out what it would cost →
  • Everything + outbound
  • Multi-language (ES/EN/CAT)
  • Advanced BI with recordings
  • Priority support
  • Enterprise SLA
◆FAQ

Frequently asked questions

Question not here?

Write to us. We respond within 24 hours with an initial technical orientation.

Can you tell it's an AI speaking?+

Less and less. With current tech (ElevenLabs, OpenAI Realtime, Cartesia) voices are natural, latency is low (200-500ms) and interruption handling is smooth. In many cases customers don't distinguish until the agent itself tells them it's AI (transparency for compliance).

What languages does it work in?+

Spanish (Castilian + regional accents), Catalan, Basque, English, French, German, Italian. 30+ languages supported with high quality.

Does it integrate with my current phone system?+

Yes. Integrations with Twilio, Vonage, 3CX, Asterisk, Aircall, RingCentral, Avaya and more. If you use standard VoIP (SIP), we integrate without issue.

How much does each processed call cost?+

Depends on model, call duration and volume. Cost per call combines speech-to-text, the LLM and text-to-speech, all billed per usage by the providers; for typical 2-3 minute calls it is a fraction of the cost of a person answering, and high volume allows negotiating better rates. Tell us about your case at /contact and within 24h we'll give you an estimate per call for your scenario.

Is it GDPR compliant with call recordings?+

Yes. Automated legal notice at call start, explicit recording consent, encryption at rest, configurable retention, right to deletion. Passes standard GDPR audits.

◆Explore more
Custom AI agentsAI for enterpriseAI integration
◆Contact

Shall we automate your phone support with AI?

30-minute call to assess which flows make sense to automate. No commitment.

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